COVID-19 HOSPITAL UPDATES
UPDATED: March 23, 2020
Thank you to all our wonderful clients for understanding our ever changing protocols at this time.
As of today, March 23, 2020, we are no longer allowing clients in the animal hospital. We are wanting to take every precaution to keep our staff & clients healthy so we can continue to stay open.
We will still be seeing patients for sick/medical, or emergency basis, but we are asking all those to please stay in their vehicle once they arrive & call us at 256-859-5511. One of our staff members will give you a call when they are ready for you & ask that you please come to our door to pass off your pet to keep as safe a distance as possible. Once the doctor has examined your pet, they will give you a call to discuss findings.
At the moment, we will be postponing any annual vaccine visits until April 15th, 2020 for pets over 1 year of age, as well as all elective surgeries.
Our staff will be able to assist you with any of your needs, whether it be for product, prescription or food, we are still here! Also, there has been a shortage or "hoarding" of some of the diets, so we are recommending clients, especially those on prescription foods, to please call as soon as possible if they are in need!
We ask that you please be patient with us as we are changing protocols every day & we will try our best to keep everyone updated as things progress!
Thank you to all our wonderful clients for understanding our ever changing protocols at this time.
As of today, March 23, 2020, we are no longer allowing clients in the animal hospital. We are wanting to take every precaution to keep our staff & clients healthy so we can continue to stay open.
We will still be seeing patients for sick/medical, or emergency basis, but we are asking all those to please stay in their vehicle once they arrive & call us at 256-859-5511. One of our staff members will give you a call when they are ready for you & ask that you please come to our door to pass off your pet to keep as safe a distance as possible. Once the doctor has examined your pet, they will give you a call to discuss findings.
At the moment, we will be postponing any annual vaccine visits until April 15th, 2020 for pets over 1 year of age, as well as all elective surgeries.
Our staff will be able to assist you with any of your needs, whether it be for product, prescription or food, we are still here! Also, there has been a shortage or "hoarding" of some of the diets, so we are recommending clients, especially those on prescription foods, to please call as soon as possible if they are in need!
We ask that you please be patient with us as we are changing protocols every day & we will try our best to keep everyone updated as things progress!
UPDATE: March 20, 2020
As the Coronavirus (COVID-19) impact continues to develop, Winchester Road Animal Hospital wants you to know that the health & safety of our patients, clients & staff is always our top priority. Often in times of uncertainty, there can be a wealth of misinformation spread, especially in today’s digital age, and we want you to stay informed. At the moment, we are committed to keeping our hospital open & operating during regular business hours & will be following the Center for Disease Control & World Health Organization guidelines.
Our main goal is to continue to provide usual services for you & your pets, but we are also taking further appropriate & necessary actions to follow through on our commitment to keep a safe & healthy environment for all of us.
We love & care about all of our clients & patients! But with these guidelines in place, we will also be trying to keep a safe distance of at least 3-6 ft. So, unfortunately that means no hugs, handshakes or close contact from our employees. Smiles are always welcome!
Please take a moment to read information from the following credible sources:
Sincerely,
Dr. Melinda Combs, DVM
President/Medical Director
Our main goal is to continue to provide usual services for you & your pets, but we are also taking further appropriate & necessary actions to follow through on our commitment to keep a safe & healthy environment for all of us.
- We will be sanitizing/wiping down all hard surfaces several times throughout the day. All exam rooms will continue to be wiped down thoroughly between each appointment.
- We have hand sanitizer available at check-in & check-out, please feel welcome to use it!
- If you or any member of your family are exhibiting signs of illness, we ask that you please reschedule your pets’ appointment.
- Please schedule appointments ahead of time to reduce wait time. This will enable us to better prepare for your pets’ health needs prior to arrival. We also ask that the number of people who accompany each pet to the hospital be limited as much as possible.
- To reduce wait time in our lobby, we are encouraging any client with an appointment to stay in their vehicle & call the hospital when they arrive. We will then have a Client Care Specialist call you to let you know when an exam room becomes available. We encourage you to use the admission forms we have available on our website, or we would be happy to email them to you prior to your appointment.
- For any individuals that need product or prescription pick-up, we are offering for you to pay-by-phone & call the hospital when you arrive. A Client Care Specialist will bring your product/prescription to your car for you. (If you do opt to take advantage of this, please be patient if you do have to wait a few minutes!)
We love & care about all of our clients & patients! But with these guidelines in place, we will also be trying to keep a safe distance of at least 3-6 ft. So, unfortunately that means no hugs, handshakes or close contact from our employees. Smiles are always welcome!
Please take a moment to read information from the following credible sources:
- Centers for Disease Control & Prevention
- World Health Organization
- American Veterinary Medical Association
Sincerely,
Dr. Melinda Combs, DVM
President/Medical Director
